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Johnny LaRue's Crane Shot
Tuesday, November 1, 2005
Is USAA General Ripping Me Off?
This business with the insurance company is really beginning to stress me out. Last Thursday, I told you how I had called USAA to ask for an update on their investigation, and the girl I spoke to, Heather, informed me that they had not yet had a conversation with the young woman, Jackie, who hit me. Well, tonight after work--five days later--I called Heather again, and discovered that she is not one step closer than she was before. She has still not spoken with Jackie, and continued to give me a song and dance about playing phone tag blah blah blah. Heather claims that the best time to get ahold of Jackie is after 5pm. I said, "Well, it's after 5pm right now, why don't you call her?" She said she would, but I don't know if she did. The idea of calling Jackie after 5pm when she gets off work is bogus, because I know for a fact she has a cell phone, and I suspect the number is the one on the police report. Which I don't even know if USAA has yet.

Adding to the misery was a call from Enterprise Car Rental about 45 minutes later. They're getting antsy about getting their rental back. I had to reserve the rental on my credit card, which has run up charges of over $400 and the limit is $500. They told me I have by Friday to A) return the car, B) authorize them to go over $500 or C) have the insurance company admit liability and take over the charge. It appears unlikely they'll do anything in the next three days, so I don't know what to do. Probably return the rental and be more inconvenienced than I already am, and then hope I don't get stuck with a massive car rental bill. I've considered calling Jackie myself and asking her to please get off her ass and help me out and get USAA on the phone stat. Whether that poses a legal problem for me, I don't know. I do think I'm going to call USAA tomorrow every hour or so and be a pain in the ass until something gets done.

What bothers me more than anything else in this world--and a big reason I despise the current administration--is someone who refuses to take responsibility and do the decent thing. Just do what's right, USAA General. Your client hit me with her car. It's her fault, which makes it your responsibility. And because of your client's negligence, my life is in financial turmoil and has been highly inconvenienced. Yes, it could be worse, I could have been injured. All I'm asking is for them to step up, do the right thing, do the moral thing, and take care of the problem. Cut me a check that fairly compensates me for my totalled automobile, take care of my medical expenses and my car rental, take care of the cost of totalling my car, which is still sitting at a body shop, probably stacking up rental charges.

Okay, to be fair, USAA doesn't really know what happened, and they can't take my word that the accident was their client's fault. Fine. Just make a concerted effort to find out the truth. It's pretty obvious that the guy who called you the morning after the accident is the victim, and the client who has been ducking your phone calls for nearly two weeks is to blame...even Scooby-Doo could solve that fucking mystery. Do what's right. Do what's moral. That isn't too much to ask.

Posted by Marty at 8:01 PM CST
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Wednesday, November 2, 2005 - 3:15 PM CST

Do keep harassing USAA; they need quite a bit of prodding sometimes. When my wife's father passed away unexpectedly several years ago, my mother-in-law spent an ungodly amount of time on the phone with them trying to take care of savings accounts, life insurance, c.d.s, etc. My in-laws had everything in proper order ahead of time, despite the suddenness of death, but USAA was still a slow going mess of red tape in a distraught widow's time of grief.

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